Exchanges and Returns


Please email Artcraftsthai Customer Service to start the returns process before posting any item back.

Please quote:
Your name
Order Number
Reason for return.
We will then advise on how to proceed.

We aim to resolve all issues amicably.

Excluded Items:

Custom made items and orders valued in excess of $300 are final and cannot be refunded.


1. Refunds can be requested 21 days from the receipt of your order.
2. Items should be returned in their original unused condition.
3. Items purchased online can be returned but will only be refunded once received back to us and will not include any shipping charges, customs or import duty.
4. Please note, we recommend insuring your parcel to protect your goods returned to us in order to guarantee safe delivery. You will be responsible for paying for your own shipping costs for returning your item unless a refund is issued because of a defective or damaged product in which case we will refund your return postage costs. Any items lost in transit will not be considered for refunds or exchanges.
5. Refunds will not be given until the goods are safely returned. After our inspection a refund will be authorized within 7 working days.